Author Archives: Roger Devine

Sporadic Outages This Morning

UPDATE: We still don’t have word as to what went wrong at the data center, but all sites are back up and running.  For the record, we were down from 11:08 to 11:28, and then again from 11:30 to 11:33 (all times a.m, and Pacific). Our Data Center provider (the company that we contract with

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Should You Use Mobile Bidding For Your Special Appeal?

Special Appeals (aka Paddle Raises or Fund-A-Need) are a staple of fundraising auctions. Mobile Bidding is a popular auction trend. Are they compatible?   This is a guest blog post by Brian Bice, a professional benefit auctioneer based in our hometown of Portland, Oregon.   Like most benefit auctioneers who have been in the business

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Outages today related to Amazon’s AWS

We use Amazon’s AWS service to serve the item images on your auction sites.  We also use two other services that rely on it heavily: our help desk software (Zendesk), and our help-button service (Elevio).  This morning, Amazon is experiencing… problems.  (We’ve been told to not call it an outage.) We know that is is

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Selecting a Subscription Level

Last summer, we re-jiggered the feature sets for our subscription levels, adding significant new mobile-bidding features to our Plus and Premium subscriptions.  We needed to – many of you who had used our mobile bidding feature last year said you liked it, and it worked well, but that you really wanted to use text-messaging (and

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FAQ: “Limited” Mobile Bidding

From time to time, I’m going to post questions sent to me from auction chairs about our product or company, along with our answers. Last summer, we changed our subscription plans and added “limited” mobile-bidding features to the Standard Subscription. We also added a bunch of new mobile-bidding features to our Plus and Premium subscriptions.

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Three Big New Enhancements For All Subscribers – 11/2/2016

Last night, we rolled out three greatly-anticipated upgrades to our software that should make your life as an auction chair easier.  We’re excited about these, and want you to know about them and start using them: Combine the Advance Check-In and Online/Mobile Bidding Invitations You can now add a “Start Bidding” button to the Advance

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