Your team is always evolving—auctions extend beyond a single year, chair, or team. Whether you’re stepping in as the new chair to find the team before you used SchoolAuction.net, or if you’re returning after a year and need a refresher, we know it can be a challenge to get things started again.
To assist you, we’ve put together a page with answers to Frequently Asked Questions, complete with links to help you get back on track quickly and easily.
Getting Re-Started
Q: My group used SchoolAuction.net before, and we’d like to use it again. How do we get re-started?
A: Visit https://my.schoolauction.net/ to access your Account Page and set up or renew your account with us. This allows you to create event websites for specific auctions or other fundraisers. If you are the person who set up your account originally, or if you think you may have been added to your account as an Account Manager in the past, try going here and logging in, using your email address as your username. If you have forgotten your password, you can reset it from the login page.
This is also the place to go to get started on your next event - login there, and find the “Create New Event” link (Note: if that link is not visible underneath the Event Information section, you will need to renew your account first.) You can find detailed instructions on creating a new event site here: Creating a New Event
Q: I can’t login to my account page, but I need to set up a new event website. What do I do now?
A: If you know how to reach last year’s auction chair, ask them to login to your account page and add you as an Account Manager. If you don’t know how or are unable to reach them, email us at support@schoolauction.net.
Q: How can I reuse my Donor/Item/Guest data from last year’s site? I don’t want to re-type all of that.
A: I don’t blame you. And this is easy - you can migrate (copy) the data and settings you want to use again. You do this after you have created the event website for your upcoming event; here’s a link to the instructions: Migrating Settings and Data From a Previous Event Site + Video
Getting Help With Current Auctions
Q: I’m having problems buying tickets or bidding in an online auction. Can you help me?
A: We can try, although you might get a quicker resolution by starting with the person organizing your group’s auction. If you have no idea who that is, email our support team (support@schoolauction.net), and include the website address where you are having a problem, and a description of the problem. We will work with the auction chair to fix any issue, and ask them to follow up with you directly.
Q: I’m an auction chair for an event using the SchoolAuction.net software, and I’m having a problem. What should I do?
A: You can reach our support team by clicking on the blue Help button along the right edge of every page of your event site or account page. Click on the Contact Support icon and let us know where you are stuck. If you aren’t able to login to your event site, you can email us directly at support@schoolauction.net or check out these troubleshooting tips.
Post-Auction
Q: How do I handle open orders?
A: This support article describes the easiest ways to identify which orders need attention, and provides instructions for adding payments and/or resolving issues: Cleaning Up Open Orders After Your Event
Q: What should I do in order to shut everything down after my event?
A: Once your event has concluded, you’ll want to shutter the site to the public and purge vaulted guest credit card data. Here are instructions on how to do that: Disabling Your Event Site After the Event
Lastly, let us know if you won’t be involved with the next event - it helps us know who we should contact when renewal time rolls around.
